Return policy

RENUNCIATION RIGHT

Unless one of the following exceptions applies, the consumer has the right to notify the seller that he renounces to his order without penalty and without giving any reason, within 14 working days from the day after the product delivery.
It's strongly recommended that returned products to TOYSANDGAMES are in perfect condition for resale in their original condition (packaging, accessories, manuals), sealed, and with a copy of the invoice or delivery within 14 days. Any product incomplete, damaged or in a demaged original packaging, will not be refunded or exchanged.
Consumers wishing to exercise this right should contact us within 14 working days, from the date on which you or a third party designated by you (other than the carrier) physically took possession of the goods purchased, via our contact form on the site, by e-mail or by post.
For more information and instructions for exercising your right of withdrawal, please contact our customer service.

 

CONSEQUENCES OF REVOCATION

 

We will refund you the full amount of your purchase, including shipping costs, no later than 14 days after receipt of your cancellation request. We may postpone the refund until we have received the products. If the refund is made after the above deadline, the amount due to you will not be increased.
We will refund the amount to the same account that was used to make the payment.
Please note that you must return the product(s) no later than 14 days after the date you notify us of your cancellation decision.
The cost of returning the goods will not be reimbursed.
If the returned product is in one way or another reduced in value, ToysAndGames reserves the right to hold the customer liable and to demand compensation for any reduction in value of the goods resulting from the use of the goods by the customer that goes beyond what is necessary to determine the nature, the characteristics and the functioning of the goods.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to:
The supply of products that cannot be returned for reasons of hygiene or health protection, if you have opened them or have inseparably mixed them with other items after delivery.
You also benefit from the legal warranties of conformity and hidden defects as stated in article 7 of these General Conditions of Sale ("Our Responsibility Guarantees").